Product Support allows you to report errors and ask technical questions concerning the licensed product by email or phone during normal business hours

Product Maintenance includes free updates, service releases and patches

Application Support allows you to report errors, receive error corrections and ask technical questions concerning the application either by email or phone during normal business hours

Application Management gives you access to an appointed Application Manager who can help you with planning and implementing changes

Extended Business extends the support services hours from the normal business hours of 9-17 to 8-22 Monday - Friday.

Application Operation is a 24/7 service plan that includes application monitoring and correction of all operations disturbances caused by product, application or data errors with a guaranteed application uptime of 99.7%